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Frequently asked questions
What is Evermont?
Evermont is an online fashion store offering a curated selection of timeless clothing for everyday wear. Our assortment focuses on refined, versatile pieces that are easy to combine and suitable for daily use. The collection is selected with comfort, simplicity and a classic aesthetic in mind.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States. There is no minimum order value required. Orders are delivered to the provided shipping address without additional shipping charges.
How long does delivery take?
Orders are typically processed within 1 to 2 business days. After dispatch, delivery within the United States generally takes between 3 and 5 business days, excluding weekends and public holidays. Once an order has been shipped, a tracking link will be sent by email.
Is shipping available outside the United States?
At this time, orders are shipped exclusively within the United States. International shipping is currently not available. If this changes in the future, the information on this page will be updated accordingly.
How do returns work?
Items can be returned within 30 days of delivery, provided they are unused, unworn and returned in their original condition, including all tags and packaging. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. To request a return, please contact us at info@evermont-mode.com.
When will I receive my refund?
After a returned item has been received and approved, refunds are typically processed within 5 to 10 business days. The time it takes for the refunded amount to appear on your account may vary depending on your payment provider or bank.
Are exchanges available?
If you would like to request an exchange, please contact our customer support team before sending any items back. Exchange options depend on availability. In some cases, returning the item and placing a new order may be required.
Which payment options are available?
We accept the following payment methods: Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay and Visa. Available payment options may vary depending on location and device.
How is my payment information handled?
Payments are processed through secure third party payment providers. Evermont does not store full payment details on its own systems. Personal information is handled in accordance with applicable data protection regulations.
My order hasn’t arrived yet. What should I do?
Please start by checking the tracking information provided with your order. If more than 7 business days have passed since shipment and the delivery has not arrived, you can contact us at info@evermont-mdoe.com so the situation can be reviewed.
Can I make changes to my order after placing it?
Order changes or cancellations may be possible if the order has not yet been shipped. If you need to request a modification, please contact us as soon as possible after placing your order. Changes cannot be guaranteed once processing has started.
How can I contact customer support?
If you have additional questions or need assistance, you can reach us by email at info@evermont-mode.com. Messages are handled in the order they are received.
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